Standard Limited Hardware Warranty
New Idealstor Hardware Products are warranted against defects in materials and workmanship under normal use, handling and installation for a period of three years from the date of manufacture, regardless of the date of actual activation. In order to be eligible for warranty service, a Product must be enrolled in and current in payments for Service. The warranty does not extend to or include any third party components or software included in the Product. Idealstor will at its option and expense (and as the sole remedy for breach of this warranty) either (i) repair the Product using new or refurbished parts that are equivalent to new in performance and reliability; (ii) replace the Product with a Product that is new or formed from new and/or refurbished parts that are equivalent to new in performance and reliability; or (iii) issue a credit for the Product found by Idealstor to be defective during the warranty period. All warranty claims must be received by Idealstor within the warranty period.
Exclusions from Warranty - This warranty does not cover Products that have defects or failures resulting from 1) accident, neglect or abuse; 2) improper installation or maintenance; or 3) modifications, repairs, improvements, or any other changes to any software or hardware component of the Product that have not been authorized in writing by Idealstor. You are responsible for any costs incurred by Idealstor related to the foregoing exclusions
THE SOLE AND EXCLUSIVE REMEDY FOR BREACH OF THIS WARRANTY WILL BE TO REPAIR, REPLACE, OR ISSUE A CREDIT FOR A DEFECTIVE PRODUCT AT IDEALSTOR’S OPTION. THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY IDEALSTOR AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EACH OF WHICH IS HEREBY EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
Warranty Return Procedure
All warranty claims must be initiated by opening a Idealstor support ticket at [email protected] and providing the serial number for the Product. After Idealstor authorizes the return and issues an RMA number, we will express ship either a replacement part or a replacement Product. The original Product or part must be returned to Idealstor within 15 days of shipment of the replacement Product or part or you will be charged for the replacement Product or part. If Idealstor determines after receipt of the original Product or part that there is “no defect found” or the defect is due to one of the exclusions listed above, you will be charged for the replacement part or the difference between the cost of the replacement Product and the value of the original returned Product. Device must be returned in adequate packaging, and if damage occurs while in shipment due to poor packaging, fees may be charged to customer to cover damaged hardware.
Any repaired or replacement Product will have the same warranty as set forth above for a period equal to the greater of (i) the balance of the existing warranty period for the original Product; or (ii) sixty (60) days.
Extended Hardware Warranty
A one-time warranty extension may be purchased for Idealstor hardware Products listed as eligible on the current pricing sheet. Eligible Products may receive warranty coverage for a time period equal to the original three-year Standard Limited Hardware Warranty (Standard Limited Warranty) and one (1) extension period of two (2) years ("Extended Warranty"), for a maximum of five years.
An Extended Warranty simply extends the length of the Standard Limited Warranty for two (2) years. All terms, conditions, procedures and limitations of the Standard Limited Warranty continue to apply during the Extended Warranty. A Product that has been repaired or is a replacement of a Product during an Extended Warranty will continue to be under warranty for a period equal to the time remaining in the Extended Warranty for the original Product only. In order to be eligible for warranty service during an Extended Warranty, a Product must be enrolled in and current in payments for Service.
An Extended Warranty for an eligible Product may be purchased at any time during the Standard Limited Warranty period on the Product. An Extended Warranty purchased at the same time as the Product will be discounted as shown on the pricing sheet. The entire non-refundable purchase price for an Extended Warranty must be paid in full at the time of purchase.
An Extended Warranty applies only to the Product for which it is purchased and may not be transferred apart from the Product it covers.
The following Products are not eligible for Extended Warranties:
any Product (or replacement for a Product) already covered by an Extended Warranty
any refurbished Product
any Product not listed as eligible on the pricing sheet
Extended Warranties and Upgrades:
An Extended Warranty does not extend the time during which a Product is eligible for a Standard Upgrade under Idealstor’s Upgrade Policy. If a Product covered by an Extended Warranty is upgraded, an Extended Warranty for the upgraded Product will cost the difference in the published price for the Extended Warranty on the upgraded Product and the published price for the Extended Warranty on the original Product at the time of upgrade, net of any applicable discounts or promotions. If a Product covered by an Extended Warranty undergoes a Field Upgrade, an Extended Warranty must be purchased for the upgraded Product. If a Product covered by an Extended Warranty is upgraded under the Standard Upgrade procedure, an Extended Warranty on the upgraded Product is optional, but no credit will be given for any unused Extended Warranty on the original Product.
Upgrade and Custom Build Policies
This document outlines the policies and procedures that apply when a Customer requires a custom device to be built by Idealstor (a "Custom Build") containing hardware other than that which comes standard with a given model (a "Pre-configured Model"), (2) purchases a new device and returns an existing device (a "Standard Upgrade"), or (3) upgrades an existing device by adding hardware purchased from Idealstor (a "Field Upgrade").
Custom Build
Select Idealstor models can be custom-built by starting with a pre-configured unit and adding more RAM and/or a more powerful CPU. In some cases, a RAM and/or CPU change may necessitate using a different motherboard as well. These configurations are as provided by Idealstor. The price for a custom-built device is calculated as the price of the pre-configured model, plus the additional hardware. The monthly service for the custom-built device is the same as the monthly service of the standard, pre-configured device on which the device is based.
Custom-built devices, like all Idealstor devices, come with a standard three-year hardware warranty. To learn more about custom-built options, please contact your Idealstor Sales Representative.
Standard Upgrade Policy
Under the Standard Upgrade Policy, a Customer may purchase a new device and return an existing device (the "Original Device") to Idealstor for certain upgrade credit. To be eligible, the new device (the "Upgrade Device") must have a larger storage capacity, and must be purchased with a higher price cloud/service plan than the service plan for the Original Device. Hardware discounts may not be used on the Upgrade Device. The only hardware discounts that can be applied to an Upgrade Device are Idealstor’s standard discounts for 1, 3, or 5 year committed service terms which can be found on the pricing sheet. A Device transferred from the Customer that originally purchased it is not eligible for an upgrade credit under the Standard Upgrade Policy; only the Customer that originally purchased that Device can take advantage of a Standard Upgrade for that Device.
To perform a Standard Upgrade, a Customer must contact a Idealstor Sales Representative and purchase an eligible Upgrade Device. Once the Upgrade Device is received, the Customer must connect the Upgrade Device and the Original Device to the same local network, then contact Idealstor Technical Support to copy data from the Original Device to the Upgrade Device. After copying is complete and the Upgrade Device is operational, the Customer is billed at the new monthly service rate of the Upgrade Device and the Original Device should be returned to Idealstor.
After Idealstor receives the Original Device from the Customer, service on the Original Device will be terminated, and the Customer will receive an upgrade credit equal to half the price paid for the Original Device, net of any applicable discounts and promotions. In no event will the upgrade credit exceed the lesser of the cost of the Upgrade Device, or the amount paid for the Original Device. To receive the upgrade credit, the Customer must return the Original Device, in undamaged, working condition, within two weeks of activating the Upgrade Device, or within thirty days of shipment of the Upgrade Device, whichever occurs earlier. Original Device must be returned in adequate packaging, and if damage occurs while in shipment due to poor packaging, fees may be charged to Customer to cover damaged hardware.
A Standard Upgrade can be applied one time at any point during the Original Device’s three-year hardware warranty, but at no time after. An Upgrade Device obtained with the Standard Upgrade Policy comes with a new three-year warranty, but cannot be used in a further upgrade under this policy.
Service Billing Policies
Service Requirement
The license to use all Idealstor Products requires the purchase of basic service and, if applicable, cloud backup service (collectively, “Service"). Any use of a Product that is not currently enrolled in and current in payments for Service is deemed unlicensed, and Idealstor will have no obligation to provide backup or disaster recovery services with respect to the Product. Your use of the Services is limited to the restrictions, including cloud storage allowance, established in the Service options you choose. Data overage charges are in addition to regular monthly Service charges.
Month-to-Month Service after Committed Service Term
A minimum term of one month of Service is required on all Idealstor Product purchases after the completion of the Committed Service Term. If one month of Service is identified on your Order, or if you do not otherwise commit to a Service term, then the term is one month, which will automatically renew on a month-to-month basis unless terminated by either Idealstor or you (by providing written notice to Idealstor by the 15th calendar day of the month as described in the next section).
Month-to-Month Service Cancellations
Month-to-month Service is billed monthly on the first of the month. You must notify Idealstor in writing by the 15th calendar day of the month in order to cancel Service effective the first day of the following month. In the event of termination of month-to-month Service that has been pre-paid, no refund for unused Service will be given unless otherwise agreed in writing.
Service Term Commitments
Certain Idealstor Products allow or require the commitment to an unconditional consecutive minimum Service Term, usually in 12 month increments (“Committed Service Term”). If you purchase a Product that involves a Committed Service Term, you agree to pay in advance in full for the entire Committed Service Term or you authorize unconditional consecutive monthly payments throughout the Committed Service Term to be charged as recurring monthly charges to your authorized payment method. The Committed Service Term will commence at the earlier of 1) activation and/or enrollment of the applicable Idealstor Product; or 2) 30 days after delivery of the Idealstor, regardless of whether the Product has been registered or activated. If you terminate Service at any time during a Committed Service Term, you will not receive a refund of any prepaid but unused Service and you remain obligated to pay, and you authorize Idealstor to charge your payment method, for the total amount due for the remainder of your current Committed Service Term (equal to 100% of the monthly Service fee times the number of months remaining in the Committed Service Term).
Auto-Renewal
Unless you notify us in writing by the 15th calendar day of the month prior to the expiration of your current month-to-month Service or Committed Service Term that you do not want Service to be renewed, you agree that we may automatically renew your Service on a month-to-month basis and automatically charge the then-current undiscounted fees for such renewed Service using the payment method you provided.30 Day Return Policy
All new Idealstor Products may be returned at any time within 30 days from the date of shipment. To initiate a return, email [email protected] or call 512.279.4321 and provide the serial number of your Product and the appropriate invoice number. An RMA number and FedEx return shipping label will be sent to you via e-mail. You must return the Product to Idealstor within 14 days after the RMA number and shipping label are sent. To be eligible for a full refund, the Product must be returned in undamaged, working condition and must include all accessories originally shipped with the Product. The Product must be returned in its original packaging, and if damage occurs while in shipment due to poor packaging, the refund amount may be reduced to cover the damaged Product. Once the Product has been received, the purchase price of the Product will be refunded, less applicable shipping costs.Off-Site Replication Policies
Idealstor gives Customers two options for replicating device data to an off-site location: (1) Cloud, (2) Local Only (no replication).Cloud
When a device is set up with Cloud service, backups are replicated to one or more data centers. This ensures redundancy, and provides off-site restore capabilities including virtualization and file restore. All Idealstor products can replicate data to the Cloud. Backup Appliances replicate to two data centers.Local Only
With Local Only service, all off-site replication is turned off, so no redundancy is provided. No off-site recovery options are available, and all backups will be lost if the Idealstor device is destroyed or rendered inoperable in the event of a catastrophe.Cloud Billing Policies
The following policies apply to devices using Cloud service.Time-Based Retention
Time‐Based Retention is a cloud billing policy available for all Idealstor devices. With Time‐Based Retention, Customers pay a flat monthly rate for unlimited cloud retention of incremental backups for up to the amount of Time-Based Retention purchased. Under this plan, retention is applied on a rolling basis, with the oldest cloud backups being deleted first. All recovery points are subject to an automatic consolidation of intradaily, daily, weekly and monthly backups, as follows:
Idealstor reserves the right to limit or restrict unlimited off-site retention if, as determined by Idealstor, a customer engages in any activity or uses the unlimited off-site retention in a manner that: (i) adversely impacts Idealstor; (ii) results in excessive bandwidth or storage usage; or (iii) harms, disrupts, or otherwise diminishes the Idealstor brand, services, network, or computer system. Any such use shall be at all times subject to all of the use restrictions and rights of Idealstor set forth in Idealstor’s End User terms and conditions.
Monthly backups are deleted on a rolling basis, oldest first and then after the time period specified in the plan that has been selected. This pre-defined schedule to consolidate recovery points is designed to give Customers unparalleled ease of use with the ability to "set it and forget it."
The following rules apply to Time-Based Retention:
A Customer may switch from one Time‐Based Retention plan to a longer plan (e.g. 1 year to Infinite Cloud Retention) by paying a one‐time conversion fee. The conversion fee is waived for new devices and/or devices that have been purchased within the last 45 days.
A Customer may switch from a longer plan to a shorter plan without incurring any additional charges.
Time-Based Retention applies only to the cloud. Local retention settings are configurable on the device.
Infinite Cloud Retention
Infinite Cloud Retention provides an unlimited amount of cloud storage for incremental data backups for a flat monthly rate. Backups will be maintained and available for as long as you continue to pay for uninterrupted Infinite Cloud service related to a product instance of at least the same size/capacity used for the same system with respect to which the backups were originally created. Automatic consolidation of incremental backup recovery points is applied on a rolling basis as shown below.| Consolidation of Incremental Backups | Takes Place After |
|---|---|
| Intradailies to Dailies | 7 Days |
| Dailies to Weeklies | 2 Weeks |
| Weeklies to Monthlies | 6 Weeks |
RoundTrip (Seeding) Policies
The Idealstor RoundTrip program is designed to expedite the replication of large data sets from a local Idealstor appliance to the Cloud by copying data stored on the local Idealstor appliance to a physical drive (called a RoundTrip drive) and shipping that drive to a data center where the data is synchronized to the Cloud. This process is often referred to in the industry as "cloud seeding."The primary use of the RoundTrip service is to facilitate the initial replication of full images from a newly deployed Idealstor appliance to the Cloud. Aside from this use, the RoundTrip service should be used only as a last resort to resolve off-site synchronization issues. The RoundTrip service should not be used regularly to compensate for inadequate bandwidth at the customer site.
The Idealstor RoundTrip program includes several variations. The most common is the standard RoundTrip service, described above. Another variation is called a Reverse RoundTrip where data from the Cloud is copied onto a storage unit (again, provided by either Idealstor or the Customer) and sent to the customer for local storage. Each of these variations is described in more detail below.
Please note that although similar procedures may be used by a Idealstor Support Technician to restore data in the event of an actual disaster or business continuity event, the Idealstor RoundTrip program is separate from and the RoundTrip policies and terms do not apply in the event of a disaster or business continuity event.
- Idealstor Standard RoundTrip Service
The standard RoundTrip process consists of the following steps:
The Customer orders a RoundTrip unit from Idealstor. The order can be placed with the help of either a Idealstor Account Manager or Idealstor Support Technician.
Idealstor ships the RoundTrip unit to the address provided by the Customer.
The Customer, following instructions provided with the unit, copies data from the appropriate local Idealstor appliance to the RoundTrip unit.
The Customer returns the RoundTrip unit, using the packaging and labels provided with the unit, to the appropriate Idealstor data center for their location specified below in the Returning a RoundTrip Unit section.
Idealstor receives the RoundTrip unit, syncs the data on it to the Cloud, and then properly erases the data from the unit.
Standard RoundTrip Service is included as part of a Cloud service plan. Every Idealstor appliance that backs up to the Cloud is allowed an initial complimentary use of the standard RoundTrip service with the purchase of the appliance, and, going forward, one additional complimentary use of the standard RoundTrip service per calendar quarter, if necessary. If Idealstor determines that data on a Idealstor appliance is fully synchronized to the Cloud, Idealstor may choose not to allow the use of the RoundTrip service for that quarter.
If standard RoundTrip service is requested in addition to the complimentary uses described above, the following fees will apply:
| RoundTrip Unit Model | Service Fee for non-Complimentary Standard RoundTrips |
|---|---|
| 2TB "Enclosed External" | $50 base fee + initial outbound shipping fee |
| 4TB "Enclosed External" | $70 base fee + initial outbound shipping fee |
| 6TB "Enclosed External" | $90 base fee + initial outbound shipping fee |
| 12TB "4-bay NAS unit" | $150 base fee + initial outbound shipping fee |
| 15TB "4-bay NAS unit" | $150 base fee + initial outbound shipping fee |
| 28TB "8-bay NAS unit" | $150 base fee + initial outbound shipping fee |
| 35TB "8-bay NAS unit" | $150 base fee + initial outbound shipping fee |
When returning a RoundTrip unit to Idealstor, the packaging that the unit was originally shipped in must be used. Use of non-Idealstor packaging can result in damage, HDD failure, and/or data synchronization problems. The original packaging consists of the box, packing foam, USB data transfer cables, and power supply (if applicable).
If a RoundTrip unit comes back physically damaged, Idealstor will notify the Customer and a new unit shipment will be scheduled.
If a RoundTrip unit comes back with corrupted or missing data, but Idealstor determines the cause of the damage is not attributable to improper packaging by the Customer, Idealstor will notify the Customer and a new unit shipment will be scheduled, free of charge.
If Idealstor determines the cause of damage is attributable to improper packaging, the Customer will be responsible for the full replacement cost of the unit according to the table below.
RoundTrip units should be returned to Idealstor promptly to ensure the optimal synchronization of data between a local Idealstor appliance and the Cloud. Customers must return RoundTrip units within fourteen (10) days of delivery of the units to the specified address. If a RoundTrip unit has not been returned within four weeks (14 days) of delivery, the unit will be deemed late and Idealstor will send notification to have the unit returned in a timely fashion. If a Customer does not return a RoundTrip unit within eight weeks (30 days) of delivery of the unit, the Customer will be responsible for the full replacement cost of the RoundTrip unit, as set forth below. Customer is fully responsible for all consequences of a delay in returning a RoundTrip unit that results in incomplete data synchronization between a Idealstor appliance and the Cloud and the need for that data in the event of a disaster or other business continuity event.
| RoundTrip Unit Model | Replacement Fee |
|---|---|
| 2TB "Enclosed External" | $285 |
| 4TB "Enclosed External" | $350 |
| 6TB "Enclosed External" | $495 |
| 12TB "4-bay NAS unit" | $3,595 |
| 28TB "8-bay NAS unit" | $5,595 |
RoundTrip Sync Timeframes
The following are estimates, and not guarantees, for the time required to sync data from a RoundTrip unit to the Cloud. These estimates are also dependent on a Customer’s compliance with all of the RoundTrip terms and conditions.| RoundTrip Size | Estimate for Syncing Data to the Cloud |
|---|---|
| 2TB and 4TB units | Within 3 business days of receiving the unit |
| 6TB, 12TB, 15TB, 28TB & 35TB NAS units | Best effort for data sets larger than 4TB (expect sync rate of 1TB per day) |
- RoundTrip Service using Customer-Provided Hard Drives
Instead of using a Idealstor provided RoundTrip drive, Customers may provide and ship their own hard drives (HDD) containing data from a local Idealstor appliance without incurring any charge for RoundTrip service. If RoundTrip service using a Customer-provided HDD is used, Customer agrees to the following terms:
Customers may ONLY send bare HDDs to Idealstor. Idealstor will not accept HDDs inside of enclosures of any kind.
Proper pre-paid shipping of HDDs to Idealstor is the responsibility of the Customer. Shipping labels for inbound shipping to Idealstor will not be provided under any circumstances. If there is any apparent damage to HDDs from inadequate packaging materials, Idealstor will not be obligated to perform any extraneous processes to recover data.
Every Customer-provided HDD must be sent to Idealstor at the specified address, and must include all of the following information: tech support ticket #, company name, contact name, phone number, email, serial number for the associated Idealstor appliance, appliance name, and desired return shipping address.
Idealstor will provide complimentary return shipping of Customer’s HDD via FedEx Ground once the data has been synchronized to the Cloud. When applicable, Idealstor will use specially made packaging and boxes for return shipments of HDDs to Customers. If so desired, Customers may then reuse this packaging for future shipping of Customer HDDs for RoundTrip service.
- Reverse RoundTrip Service
Idealstor also offers, for a fee, a Reverse RoundTrip service designed to expedite the retrieval, or download, of large amounts of data from the Idealstor Cloud. This service consists of Idealstor shipping a Customer a RoundTrip unit containing all or some portion of data stored in the Idealstor Cloud that is associated with a Customer-controlled appliance, for the purpose of having an additional or more complete local copy of data. After the data is copied locally by the Customer, the RoundTrip unit must be returned to Idealstor. Customers can request data in one of the following formats: ZFS, NTFS, or EXT4.
In all cases proper authorization is required before Idealstor will send any data from the Cloud; by requesting reverse Round Trip service, the Customer must represent that it has the right and authority to receive a copy of data in the Cloud for the benefit of the owner of the data.
The Reverse RoundTrip service consists of the following:
The Customer orders a Reverse RoundTrip from Idealstor, detailing what data needs to be retrieved and the desired file format. The order can be placed by the Customer with the help of a Idealstor Account Manager or Idealstor Support Technician.As part of the order process, the Customer must represent in writing that it has the right and authority to receive the requested data in the Idealstor Cloud for the benefit of the owner of the data.
Idealstor copies the requested data to a RoundTrip unit that is shipped to the address provided by the Customer.
The Customer imports the data, and then returns the RoundTrip unit, using the packaging and labels provided with the unit, to the appropriate data center for their location specified by Idealstor.
Customer and/or Idealstor erases any remaining data on the unit.
Fees for Reverse RoundTrip Service:
Customer will be charged the following fees at the time the RoundTrip unit is shipped: $75 for up to the first 2TB block of data, and $75 for each additional 1TB block (or portion thereof) of data.Reverse RoundTrip Timeframes:
The following are estimates, and not guarantees, for the time required to sync data from the Cloud to the RoundTrip unit. The estimates are also dependent on a Customer’s compliance with the Reverse RoundTrip terms and conditions.
| File Format | Unit Capacity | Estimate for Syncing Data in Cloud to RoundTrip |
|---|---|---|
| ZFS | 2TB | Ships within 3 business days of request |
| 4TB | Ships within 5 business days of request | |
| > 4TB | Best effort for data sets larger than 4TB (expect sync rate of 1TB per day) | |
| NTFS & EXT4 | 2TB | Ships within 6 business days of request |
| 4TB | Ships within 10 business days of request | |
| > 4TB | Best effort for data sets larger than 4TB (expect sync rate of 1TB per day) |
Reverse RoundTrip service is subject to the same terms and conditions as standard RoundTrip service, including the requirement to return the unit using the proper packaging materials and within the time period specified.
If the Reverse RoundTrip unit will be needed in the future, a Customer can either initially opt to purchase it when the order for the Reverse RoundTrip is placed, or later opt to purchase it through a related technical support order. Any purchased RoundTrip unit will be provided as is without a warranty of any kind and may not be returned for any kind of credit at any time. The price of the RoundTrip unit is the same as the replacement fee for that size appliance shown above.
- Customer-Provided Reverse RoundTrips
Customers are permitted to order Reverse RoundTrip service using their own hard drives (HDD) and the same fees will apply. When doing so the terms and conditions listed in the RoundTrip Service using Customer-Provided Hard Drives section above apply. The Customer is responsible for the initial inbound shipping to the data center for their location specified below above in the Returning a RoundTrip Unit section, and Idealstor will provide return FedEx Ground shipping at no cost to the Customer.
- Final Terms
When using Idealstor RoundTrip service of any type, the Customer assumes responsibility for and agrees to the following terms:
Place all orders for RoundTrip service on the appropriate RoundTrip or Reverse RoundTrip order with the assistance of a Idealstor Account Manager or Idealstor Support Technician.
Provide a valid and accurate shipping address for Idealstor to send out the RoundTrip unit or any Customer-provided unit. Where Idealstor is responsible for shipping, it will only cover shipping costs to the one address provided by the Customer.
Order the correct RoundTrip unit size for the dataset to be replicated.
Return the RoundTrip unit, containing data from the correct Idealstor appliance, in its original packaging, with all packing foam and materials, USB data transfer cables, and power supply (if applicable) included, using the FedEx return label provided in the original shipment. Idealstor will provide a replacement FedEx label, if needed, and will provide replacement packing materials if needed, for the cost of the packaging materials.
If a RoundTrip unit is returned to Idealstor unused, it will still count as use of the RoundTrip service for that quarter. There will be a charge for any subsequent RoundTrip service in the same quarter and no refunds for shipping charges will be given.
Request any cancellations or changes to RoundTrip service with Idealstor Tech Support by 2:00PM Eastern Standard Time. Once a RoundTrip unit is shipped by Idealstor, the shipment cannot be changed or cancelled.
Customer is responsible for any failure to follow the terms and conditions of the Idealstor RoundTrip Program. Idealstor is not responsible for any delays in providing RoundTrip service that are caused by Customer’s improper ordering of RoundTrip service, Customer’s incorrect shipment or providing incorrect shipment information, or any other failure of Customer to follow instructions. Customer will also be responsible for and agrees to pay the full replacement cost of a RoundTrip unit in the event that any damage occurs to the RoundTrip unit while in the custody or control of Customer, damage to Round Trip units due to inadequate shipping materials and Customer’s failure to return a Round Trip unit in the time specified. The replacement costs for RoundTrip units may be updated from time to time as Idealstor’s costs for units fluctuates.
Customer is responsible for and agrees to fully indemnify Idealstor for any misrepresentation involving Customer’s right and authority to receive data from the Idealstor Cloud that has not in fact been authorized by the owner of the data.
Additional Terms
USE OF STORAGECRAFT TECHNOLOGY
The Customer is permitted access to or use of the StorageCraft Software, but only through Idealstor and as part of a StorageCraft Solution.
The User License Agreement must be accepted by the customer as a precondition to activation or use of the StorageCraft Software.
Access to the StorageCraft Software is for a limited term.
Customer access to the StorageCraft Software is subject to termination based on, among other things, failure to pay Idealstor.
The StorageCraft Software must have an operating Internet connection, permitting it to periodically communicate with StorageCraft’s activation server to verify the validity of the license associated with the Product. If the Product is repeatedly unable to communicate with StorageCraft's activation server, the seat of StorageCraft Software will deactivate.
Notwithstanding the foregoing deactivation feature, upon termination of this Agreement, Idealstor may and shall use best efforts to (a) verify and accomplish the immediate uninstall and/or deactivation of all seats of StorageCraft Software from all End-User computers on which it is installed; and (b) ensure that End-Users return or destroy any media containing the StorageCraft Software.